Terms & Conditions
Terms & Conditions
Now the legal terms the brainy ones have written for us…. Terms and Conditions so you can shop with us in confidence. This information is brought to you in manageable morsels, which we hope helps make it easier.
Please read and take note to ensure you understand the Terms and Conditions prior to using the Platforms and placing an Order with Dirty Laundry. By using our Platforms (for example www.dirtylaundrystudio.com), you agree to be bound by the Terms and Conditions.
Definitions
The following definitions apply to these Terms and Conditions:
"EU" means a European Union member state, which excludes the United Kingdom
"Non EU" means any other country that is not an EU member state.
"UK" means, for the purposes of these Terms and Conditions, England, Wales, Scotland and Northern Ireland.
"Order" means an online transaction made by you via the Platforms for one or more Products, to which these Terms and Conditions apply.
"Personal Information" means the details you provide to us when you use our Platforms, such as your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card or other payment information and a password.
"Platforms" means any digital way of accessing Dirty Laundry and includes the website located at www.dirtylaundrystudio.com, or any subsequent URL which may replace it, and any Dirty Laundry app accessed using a mobile device.
"Product" means a Product displayed for sale on the Platforms.
"Product Description" means the section displayed on the Platforms where certain Terms and Conditions in respect of the individual Product are provided, which shall include, but not be limited to, all details, prices (cost of the Product and delivery charges), photographic representations and descriptions of a Product. It shall also include, where appropriate, specific delivery dates and times, warranties, after-sales service and guarantees about that Product.
"Dirty Laundry Account means your personal customer account set up by you on the Platforms.
"Terms and Conditions" means these Terms and Conditions.
"We", "us" or "Dirty Laundry" means Dirty Laundry Limited. Please note, that when arranging delivery of your Order, Dirty Laundry may instruct a third-party courier or postal carrier to deliver it to you. However, Dirty Laundry will ultimately be responsible for managing the delivery of your Order, so for the purposes of these Terms and Conditions, all references to "we", "us", or "Dirty Laundry", will be taken to include such third parties.
"Users" means the Users of the Platforms collectively.
"You" means a User of the Platforms.
1. Using the Platforms
1.1
The Platforms provided are solely for your personal use and should not be used for any commercial purposes. To place an Order on the Platforms you must be at least sixteen (16) years old, however we reserve the right to only accept an Order from those over eighteen (18) years old. We reserve the right to make changes to any part of these Terms and Conditions from time to time, so please ensure you check the latest version. We may modify or withdraw the Platforms (or any part of them) temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, the Platforms and you agree to use the Platforms on this basis. If you do not agree to any changes in these Terms and Conditions, we advise you to stop using the Platforms.
1.2
All text, graphics, photographs including all image rights, videos, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code (the "Content") belongs to Dirty Laundry (or is licensed to Dirty Laundry). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, "look and feel" and arrangement of it. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Dirty Laundry’s’ prior written permission.
1.3
You agree that any information you submit to the Platforms including Personal Information shall be true, accurate, current and complete. If you submit to the Platforms any communication, idea or materials which may attract copyright or other intellectual property rights you agree that this shall become Dirty Laundry’s property. You agree that anything you submit shall not infringe any right of any third party, nor contain anything libellous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy. You agree that you are and shall be personally responsible for your use of the Platforms. If we determine that you are, or have been, engaged in activities which are unlawful, abusive, obscene or constitute an invasion of privacy, we may deny you access to the Platforms at any time.
1.4
You must not establish any link to the Platforms to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you. The Platforms must not be framed on any other site, and you may not create a link to any part of the Platforms other than the home page.
1.5
While we endeavour to verify the accuracy of any information we place on the Platforms, we make no warranties (whether express or implied) in relation to its accuracy. The Platforms are provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Platforms, or any transaction that may be conducted on or through the Platforms, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
1.6
We make no warranty that the Platforms will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Platforms. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Platforms.
1.7
The Platforms may contain links to other websites or applications, which are not operated by Dirty Laundry. When you activate any of these you will leave the Platforms and we have no control over, and will not accept any responsibility or liability in respect of the material on any website or application which is not under our control.
2. Dirty Laundry Account, Personal Information and Security
2.1
By placing an Order you agree and understand that we may collect, use, store and process your Personal Information in accordance with our Privacy & Cookie policy. Dirty Laundry fully respects the privacy of individuals who access and use the Platforms. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy & Cookie policy, which are incorporated into and form part of these Terms.
2.2
When you register for a Dirty Laundry Account, you agree that:
a) The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete; and
b) If any of your information changes (for example you change address), please let us know by updating your Dirty Laundry Account online or contact our Customer Services team at care@dirtylaundrystudio.com
2.3
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.4
You are responsible for keeping your Dirty Laundry Account and Personal Information confidential. Please notify us immediately of any unauthorised use of your Dirty Laundry Account or Personal Information and, any breach of security or misuse, or suspected breach of security or misuse of such. Please ensure that you sign out from your Dirty Laundry Account at the end of each session if you use a shared computer. We will not be liable for any loss or damage arising from your failure to comply with this clause.
3.Our Products
3.1
We will take all reasonable care to ensure that all Product Descriptions are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product's images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.
3.2
Products are subject to availability and Products that are in your basket are not reserved and can be purchased by other Users. We will do our best to remove any Products which have sold out at the earliest opportunity. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to a particular Product may change. If a Product you have ordered becomes out of stock after we have accepted your Order, then Dirty Laundry shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.
4. Pricing
4.1
We endeavour to ensure that all Products on the Platforms are available at the same price across all regions and Countries However, some locations may have additional charges relating to import duty or tax.
4.2
Any coupon, discount, offer or promotional discount (the “Promotion”) offered on the Platforms are non- transferable and valid only for use as part of a purchase made via the Platforms, unless otherwise stated and subject to availability. No cash alternative will be offered on any Promotion. The Promotion cannot be used in conjunction with any other coupon, offer or promotional discount and it must be redeemed by the date published (if applicable and provided).
4.3
Product prices shown on the Platforms are in British Pounds, US Dollars, Euros, Malaysian Ringgit, Australian Dollars, Singapore Dollars or such other currency as we may offer from time to time and are inclusive of United Kingdom value added tax ("VAT") (where applicable), at the appropriate rate. Where you have requested delivery of your Order to outside the United Kingdom, the total cost of your Order will be excluded from United Kingdom VAT. However, for countries other than UK, the recipient of item may liable for any taxes, duties, fees, levies or other charges levied by that country. The recipient of the items is responsible for all custom formalities relating to their import and where required will need to pay additional charges including import duties, custom charges, taxes, levies or any other charges. Product prices shown on the Platforms (irrespective of which currency you choose to pay in) may change from time to time. Dirty Laundry has no control over these import regulations or additional charges and we suggest you contact the local authorities or postal service in the destination country for further advice.
4.4
Although we try to ensure all our Products' prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product we shall be under no obligation to accept or fulfil an order for this Product at the incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.
4.5
You will be the importer for the international delivery of your Order (i.e. any Order delivered to a country other than United Kingdom). Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these.
5. Product Restrictions
5.1
There may be instances where due to restrictions (legal or otherwise) or practices in relation to a Product, we are prevented from being able to deliver it to you (for example age- or country-restricted products). Dirty Laundry shall not be held liable in relation to any Product that we are unable to sell or deliver to you as a result of such restrictions. Please refer to the Product Description of your selected Product(s) to see if any restrictions apply. In the event that a restriction is enforced after you have placed your Order with us, we will do our utmost to notify you as soon as reasonably practicable.
5.2
We reserve the right not to sell or deliver any age-restricted Product to anyone who is, or appears to be, under the required age.
6. Order Process
6.1
Dirty Laundry takes all reasonable care, in so far as possible, to keep the details of your Order and payment secure, but in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any Personal Information you provide when accessing or placing an Order on the Platforms. For more information on how we use and protect your Personal Information, please refer to our Privacy & Cookie policy.
6.2
The technical steps to place your Order and create a contract of sale between you and Dirty Laundry are, as follows:
a) You place an Order on the Platforms by pressing the ‘Pay Now' button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Platforms.
b) We will send you an email confirming your Order which will detail the Product(s) (including their Product Descriptions) that you have ordered. This email does not constitute an acceptance of your Order by us and a contract does not exist between us at this point.
c) As your Order is shipped by us we will send you a dispatch confirmation email. Please note, that we may also send you an SMS to notify you that your Order has been dispatched. Upon sending either of these communication, your Order will be taken to have been accepted by us unless we have notified you that we do not accept your Order, or you have cancelled it.
d) Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address on the date and time nominated by you (as far as applicable).
6.3
Your Order is subject to United Kingdom law. Your Order will be complete and the Product(s) in your Order will then be owned by you (and so risk of loss or damage to such) will pass to you in the first instance the date on which we receive payment in full for the Product(s); or Dirty Laundry delivery by us to your nominated address, safe place, neighbour or as specified by you to our delivery partner. The Order is your responsibility from the time the delivery is made to the address or safe place you gave to us.
6.4
We shall be entitled to supply Products ordered as part of one Order separately. This may mean that Products are dispatched or available for collection separately. There may be certain circumstances where we can supply only part of an Order.
6.5
Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:
a) A Product you ordered is out of stock;
b) We are unable to obtain authorisation for your payment;
c) We have identified an error with a Product Description, including but not limited to a pricing error;
d) You do not meet the eligibility requirements as specified in these Terms and Conditions;
e) There is a system or procurement failure;
f) You fail our customer validation checks;
g) There are restrictions (legal or otherwise) or practices in relation to a Product which prevent us from being able to sell or deliver it to you; or
h) We believe you are generating orders for commercial gain and not personal use;
6.6
We reserve the right to cancel your Order even after we have accepted it, for any of the reasons listed in Clause 6.5 of these Terms and Conditions.
7. Payment and payment methods on the Platforms
7.1
You can currently pay in British Pounds, US Dollars, Euros, Malaysian Ringgit, Australian Dollars, Singapore Dollars or any such other currency as we may accept from time to time.
7.2
We accept payment for Orders by MasterCard, Visa, Visa Debit, American Express, Electron, PayPal, Applepay, gift cards and e-vouchers. Gift cards and e-vouchers can only be used for orders in British Pounds.
7.3
If you choose to pay for your Order using a payment card with a currency denominated account that is different from the currency you are paying in, your payment card will be charged in the payment currency at the foreign exchange rate applied by your relevant payment card provider or bank at the time of processing your Order. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay.
7.4
By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.
8. e-vouchers
8.1
Dirty Laundry e-vouchers can only be used to purchase Products via the Platforms. E-vouchers are not available for use in any of Dirty Laundry stores. E-vouchers can only be used for orders in British Pounds.
8.2
The minimum amount to activate a Dirty Laundry e-voucher is Ten British Pounds (£10.00). An e-vouchers cannot be exchanged for cash or refunded. If the Products purchased online total less than the value of your gift card, any balance will be left as credit for you on your gift card. If the Products purchased online total less than the value of your e-voucher, then it will not be possible to process your Order and you will receive an error message. You can only use your e-voucher once and the total value of the Products you are purchasing must be equal to or greater than the value of the e-voucher.
8.3
When redeeming an e-voucher, in order to redeem this via the Platforms, you will need to enter both the registered email address to which the e-voucher was originally sent, as well as the serial number appearing on the e-voucher itself.
8.4 You should treat your e-voucher as cash – we cannot replace lost or stolen e-voucher.
9. Dirty Laundry Employees
9.1
Dirty Laundry employees ordering products from the Platforms, and who are entitled to staff discount, agree that they have read and adhere to the Terms and Conditions of the Dirty Laundry staff discount policy. Employees with any questions about this discount policy please contact your HR department.
10. Delivery
10.1
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery.
10.2
Please note, if you choose to use any of our delivery partners’ personalised services (including but not limited to having your parcel delivered to a neighbour or left in a safe place), Dirty Laundry shall not be held liable for any items which are lost, damaged or delayed.
10.3
We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. Dirty Laundry shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays. Please note that delivery of your Order may take longer during sale or other busy periods.
10.4
For the full list of countries that we currently deliver to, please see our international delivery section. You may select the international delivery option at the end of the checkout process, and by specifying a delivery address outside of the UK. We will notify you of the international delivery charge(s) applicable to your Order at checkout and the amount will be added to the total amount of your Order. Delivery lead times of your Order to an international address will vary according to its destination. Please see our Delivery section for more information.
11. Cancellation
11.1
You have a statutory right to cancel your contract of sale at any time up to fourteen (14) days after the day on which you receive your Order. If you place an Order for several Products and they are delivered separately then your fourteen (14) days will start the day after you receive the last Product in your Order. You need to return the item within thirty (30) days after the day on which you receive or collect your Order in order to receive a refund. For information on refunds please see our Returns Policy.
11.2
If, for any reason, you wish to cancel your contract before your Order has been dispatched, then you need to let us know. You can do so by contacting Dirty Laundry Customer Services team by email at care@dirtylaundrystudio.com. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order within fourteen (14) days. For more information, please see our Returns Policy.
11.3
It may not always be possible to stop an Order from being dispatched. If you decide to cancel your contract and your Order has already been dispatched, then you need to let us know and return the Product within thirty (30) days from the day after you receive your Order. We may withhold any reimbursement until we have received the Order back or you have supplied evidence of having sent the Order back, whatever is the earliest. Please refer to our Returns Policy for guidance on returns.
If you have any questions about these terms please contact us at care@dirtylaundrystudio.com.